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Senior Technical Enablement Manager, Partners
2 months ago
Recharge is seeking an experienced Senior Technical Enablement Manager to lead our partner enablement initiatives and support the successful implementation of Recharge solutions by our agency and technical partners.
About the RoleThis role is ideal for someone who is passionate about instructional design, enjoys facilitating connections with both partners and internal teams, and is comfortable working in a fast-paced, dynamic environment.
Key Responsibilities- Design and manage the Partner Academy, creating comprehensive training and badging programs that empower our agency and technical partners.
- Develop and deliver business, technical, and developer guides to support the rollout of Recharge's multi-product strategy.
- Build facilitation plans to support Recharge's partner managers, focusing on the technical aspects of integrating Recharge APIs, SDKs, and developer tools.
- Continuously assess and optimize the Partner Journey, identifying opportunities to improve onboarding, enablement, and the overall implementation experience.
- Collaborate with Product, Marketing, and Partner teams to ensure that enablement content is aligned with product updates and partner needs.
- Establish success metrics and report on the effectiveness of partner enablement programs, making data-driven recommendations for improvement.
- 8+ years of experience in partner enablement, channel management, or technical training within a SaaS, fintech, or eCommerce company.
- Strong instructional design and facilitation skills, with a proven track record of creating and delivering effective technical training programs.
- Proficiency in reading and interpreting JavaScript SDKs and APIs, with the ability to translate technical content into partner-friendly enablement materials.
- Experience developing and executing accreditation programs, ideally for a technical or developer audience.
- Excellent communication skills, both written and verbal, with the ability to engage and educate technical and non-technical stakeholders.
- Experience with Shopify or similar eCommerce platforms is preferred, but not required.
- A self-starter attitude with the ability to work independently and manage multiple projects in a remote-first environment.
- Willingness to travel 25-35% domestically to internal offices and industry events.
Recharge is an equal opportunity employer and prohibits any form of workplace harassment. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
