Professional Contact Resolution Specialist

3 weeks ago


Savannah, Georgia, United States Mass Markets Full time

We are seeking an experienced Savannah Service Ambassador to join our customer service team at Mass Markets. In this role, you will be responsible for providing exceptional customer experiences through timely and professional communication.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous and effective manner
  • Ensure first call resolution through problem-solving and effective communication
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve issues as applicable
  • Accurately document and process customer claims in appropriate systems

Why Work with Us

We offer a competitive salary range of $38,000 - $52,000 per annum, depending on experience, and a comprehensive benefits package.

About Our Company

Mass Markets is a leading provider of innovative solutions to customers worldwide. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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