Outbound Contact Resolution Expert

3 days ago


Savannah, Georgia, United States Mass Markets Full time
Job Summary
Mission-driven Mass Markets seeks an experienced Customer Service Representative to handle inbound and outbound contacts, ensure first call resolution, and coordinate with other departments to resolve complex issues. This role is perfect for individuals who thrive in fast-paced environments, possess excellent communication skills, and are passionate about delivering exceptional customer experiences.

Key Job Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues as applicable
- Document and process customer claims in a timely and accurate manner

What You Will Gain
- A competitive salary of approximately $42,000 per year, depending on location and experience
- Opportunities for growth and development within the company
- Comprehensive benefits package, including health insurance and paid time off

Requirements
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong teamwork and coordination skills

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