Technology Support Specialist

14 hours ago

New York, New York, United States Tubi Full time
About the Role

Tubi is seeking a highly skilled Technology and Executive Support Technician to join our team in New York. As a key member of our support team, you will be responsible for providing top-notch technical support to our employees, including C-Level Executives and their support staff.

Responsibilities
  • Provide hands-on support for desktop hardware, software, mobile, audio/visual, and networking issues
  • Be proactive in identifying problems and areas of improvement to reduce end-user downtime
  • Work with the Desktop and Executive Support team to provide best-in-class support to Executives and their assistants
  • Plan, schedule, and execute computer equipment installations, imaging, upgrades, and replacement projects
  • Provide white glove support during onboarding and offboarding of users
  • Support special events and meetings, including travel as needed
  • Log, update, monitor, and follow up on support requests in the ticketing system
  • Manage and prioritize tasks efficiently and to the required level of quality
  • Procure, image, and deploy Mac and Windows desktops and laptops using the current Tubi imaging toolset
  • Stay up to date with the latest technologies and security best practices
  • Train employees on current and new technologies
  • Work directly with the Technology team on special projects, including new technology deployment and cybersecurity initiatives
  • Support remote access and cloud technologies
  • Serve as a liaison between Tubi and third-party vendors
  • Provide after-hours and weekend support as needed
Requirements
  • Formal education in a technical discipline
  • Minimum 5 years experience in a Corporate Help Desk/Desktop Support environment
  • Excellent customer service manner and ability to handle challenging support situations
  • Strong technical knowledge and advanced-level troubleshooting skills
  • Flexibility to work varying hours to support special events and system maintenance windows
  • Detail-oriented to carry out tasks thoroughly with accuracy and consistency
Preferred Qualifications
  • Experience with implementing and supporting enterprise technologies like G-suite, Okta, Slack, Box, Office 365, and its admin functions
  • Good understanding of networks in a corporate environment
  • Experience supporting multiple platforms of desktops and mobile devices
  • Knowledge of IOT, automation systems, networking, AV, and infosec best practices
What We Offer

Tubi offers a competitive salary range of $86,000 to $115,000 per year, plus an annual discretionary bonus and various benefits, including medical/dental/vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.

Tubi is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

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