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IT Support Specialist
2 months ago
STAND 8 Technology Services is seeking a highly skilled Desktop Support professional to join our team. As a Desktop Support specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our IT systems.
Key Responsibilities:- Troubleshoot and resolve technical issues in Windows 10 and MacOS environments.
- Interface with users to resolve desktop and laptop issues.
- Configure and troubleshoot smartphones.
- Set up and maintain users with functional desktop equipment, ensuring appropriate access to applications, software suites, and domain access.
- Provide end-user support across the entire campus, requiring frequent outdoor walking to visit various locations.
- Track and manage service tickets using ServiceNow.
- Report any challenges or roadblocks to the Manager promptly.
- Deliver exceptional customer service while working independently and unsupervised.
- Experience troubleshooting in both Windows 10 and MacOS environments.
- Strong hands-on knowledge of desktop and laptop troubleshooting.
- Ability to work professionally and maturely in an unsupervised setting.
- Friendly and customer-service-focused demeanor.
- Comfortable with outdoor walking and traveling across large studio locations.
- Experience with ServiceNow or a similar ticketing system is a plus.
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
STAND 8 Technology Services provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
