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In-School Technology Support Specialist

2 months ago

New York, New York, United States PRACTICE Benefit Corp Full time
Job Title: In-School Tech Support Specialist

We are seeking a highly skilled and experienced In-School Tech Support Specialist to join our team at PRACTICE Benefit Corp. As a key member of our team, you will be responsible for providing comprehensive IT support within the school environment.

Key Responsibilities:
  • IT Support:
    • Provide timely and effective technical support to staff and students.
    • Troubleshoot and resolve hardware, software, and network issues.
    • Assist with setup and configuration of computer systems and applications.
  • Hardware/Software/Network Maintenance:
    • Maintain and update school hardware and software.
    • Ensure network connectivity and resolve network-related issues.
    • Perform regular maintenance checks on all technology equipment.
  • Device Collection and Inventory:
    • Manage the inventory of all technological devices within the school.
    • Collect and organize devices at the end of each term or as required.
    • Maintain accurate records of device distribution and condition.
  • Data Management:
    • Ensure the security and confidentiality of school data.
    • Assist with data backups and recovery processes.
    • Manage data storage solutions and access permissions.
  • SMART Board/iPad Maintenance:
    • Perform routine maintenance and updates on SMART Boards and iPads.
    • Provide support for teachers using SMART Boards and iPads in their classrooms.
    • Ensure all interactive technology is functioning properly.
  • Cleaning and Maintaining Devices and Device Storage Units:
    • Regularly clean and sanitize devices to ensure they are in good working condition.
    • Maintain and organize device storage units for easy access and security.
    • Implement procedures for safe handling and storage of all equipment.
Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT support, preferably in an educational setting.
  • Strong knowledge of hardware, software, and network systems.
  • Experience with device inventory management and data management.
  • Familiarity with SMART Boards, iPads, and other educational technology.
  • Excellent problem-solving and troubleshooting skills.
  • Strong organizational skills and attention to detail.
  • Ability to communicate effectively with both technical and non-technical staff.
  • Patience and a customer-service-oriented attitude.
Working Conditions:
  • Primarily an on-site role.
  • May require lifting and moving of heavy equipment.
  • Regular interaction with staff, students, and other stakeholders.
Compensation & Benefits:
  • Competitive pay rate of $22/hr with the opportunity to earn $24.20/hr* with a completion bonus.
  • Education Champions are not paid during school breaks (Winter Break, Spring Break, etc.).
  • Education Champions will be required to attend one 30-minute event per quarter and complete 5 minutes of asynchronous training per week.

We are committed to advancing equitable education for urban students by closing the opportunity gap. If you are passionate about making a difference in the lives of students and staff, we encourage you to apply for this exciting opportunity.