Front Desk Representative

1 week ago


Snowmass Village, Colorado, United States Viewline Resort Snowmass, Autograph Collection Full time

Overview

Viewline Resort Snowmass, Autograph Collection is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in creating a positive and memorable experience for them.

Responsibilities

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a prompt and professional manner.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.

Qualifications

  • High school diploma or equivalent.
  • Prior cash handling experience necessary.
  • Exceptional communication skills.
  • Very good computer skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Experience in customer service is preferred.
  • Knowledge of hotel or resort operations is a plus.

Benefits

  • Competitive salary range of $20.00 - $24.00 per year.
  • Three tiers of medical coverage.
  • Dental and vision coverage.
  • 24/7 teledoc service.
  • Free maintenance medications.
  • Pet insurance.
  • Hotel discounts.
  • Tuition reimbursement.
  • Paid time off (vacation, sick, bereavement, and holidays).
  • 401K match.

Viewline Resort Snowmass, Autograph Collection is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, creativity, and teamwork.



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