Front Office Manager

2 weeks ago


Snowmass Village, Colorado, United States Viewline Resort Snowmass, Autograph Collection Full time
Job Title: Front Office Manager

Viewline Resort Snowmass, Autograph Collection is seeking a highly skilled and experienced Front Office Manager to lead our front desk operations and provide exceptional guest experiences. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of the front desk, managing a team of front desk agents, and working closely with other departments to ensure seamless guest experiences.

Key Responsibilities:
  • Manage front desk operations, including guest check-in, check-out, and room assignments
  • Supervise and train front desk agents to ensure excellent customer service and efficient operations
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences
  • Monitor and maintain high standards of customer service and quality
  • Manage human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs
Requirements:
  • 2+ years of experience in hotel front desk management or related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Fluency in English
  • Proficiency in hotel management software and Microsoft Office
  • Detail-oriented and able to multi-task effectively
  • Customer service oriented and committed to providing exceptional guest experiences
Benefits:
  • Competitive salary range: $75,000 - $85,000 per year
  • Multiple tiers of medical coverage
  • Dental and vision coverage
  • 24/7 teledoc service
  • Free maintenance medications
  • Pet insurance
  • Hotel discounts
  • Tuition reimbursement
  • Paid time off (vacation, sick, bereavement, and holidays)
  • 401K match

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. As a trusted partner and preferred operator for top hotel brands, Davidson offers a unique entrepreneurial management style and owner's mentality that provides individualized personal service, enhanced by the breadth and depth of skill and experience of a larger company.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.


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