Customer Service Representative

2 weeks ago


Snowmass Village, Colorado, United States Woodrun Place Full time
Job Summary

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Woodrun Place. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel welcome and comfortable during their stay.

Key Responsibilities
  • Warmly greet and welcome arriving guests, anticipating their needs and providing personalized service
  • Assist guests with check-in and check-out, ensuring a smooth and efficient process
  • Promote hotel services and amenities to guests, highlighting the unique experiences and benefits of staying with us
  • Collaborate with team members to ensure that guest needs are met and exceeded
  • Utilize excellent communication skills to resolve guest complaints and create loyalty
Requirements
  • Flexibility with work days and hours, with a willingness to adapt to changing circumstances
  • Previous experience in customer service or a related field, with a proven track record of providing exceptional service
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Able to multitask and prioritize tasks effectively, with a focus on delivering high-quality results
Benefits
  • Competitive hourly rate of $20.00 per hour
  • A comprehensive benefits package, including sick pay, affordable bus passes, and discounted room nights
  • Opportunities for professional growth and development, with a focus on creating a positive and supportive work environment


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