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Technical Client Support Consultant
2 months ago
Join the Innovators at Fiserv.
At Fiserv, we are a premier global entity in Fintech and payment solutions, facilitating the movement of money and information that shapes the world. We connect a vast network of financial institutions, corporations, merchants, and consumers, ensuring seamless transactions every day. If you aspire to make a significant impact on a global scale, consider a career with us.
Position Overview
The role of a Technical Client Support Consultant is vital in delivering exceptional technical assistance to our clients and internal teams. Your proficiency with Precision core AIX servers and related systems will be essential in troubleshooting client challenges and enhancing their experience. This position is pivotal in fostering strong client relationships, making it a fulfilling opportunity for those who excel in service-oriented roles.
Key Responsibilities:
- Manage client inquiries, issues, and escalations independently with minimal oversight.
- Utilize strong analytical and problem-solving abilities to diagnose and resolve technical issues.
- Maintain comprehensive records of all support interactions and activities.
- Collaborate with clients and internal teams, providing guidance on AIX core processors, applications, and peripherals to achieve their business goals.
- Act as an escalation point for complex inquiries and challenges.
- Ensure timely and professional communication with clients, updating them on issue resolution and project progress.
- Build and nurture relationships with major banking clients to enhance overall satisfaction.
- Execute system administration tasks as required.
Qualifications:
- A Bachelor's degree or equivalent professional experience.
- At least 2 years of experience in a customer service environment.
Preferred Qualifications:
- Background in the banking or financial services sector is advantageous.
- Familiarity with Precision core AIX servers and associated technologies.
- Understanding of the banking or financial services landscape.
About Fiserv:
Fiserv stands as a leader in payment and financial technology, with a workforce of over 40,000 dedicated professionals serving clients across more than 100 countries. Recognized by Fortune magazine as one of the "World's Most Admired CompaniesTM" for 9 of the last 10 years, we are committed to fostering innovation and excellence.
Diversity and Inclusion Commitment:
Fiserv is an Equal Opportunity Employer, dedicated to creating a diverse workforce that reflects our global community. All qualified candidates will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.
Fraud Awareness:
We advise candidates to be vigilant against fraudulent job postings that may not be affiliated with Fiserv. Legitimate communications will originate from verified business email addresses, and we will not request sensitive information or payment during the hiring process.
