Contact Center Knowledge Manager
4 days ago
Highlight is seeking a Knowledge Manager to support a contact center for a federal civilian customer. The ideal candidate will have experience in maintaining contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations, and data warehousing.
Responsibilities- Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations, and data warehousing.
- Develop Standard Operating Procedures (SOPs) as they relate to Knowledge Management.
- Develop knowledge training programs for staff on how to use the KM IT Tool.
- 4-6 years experience managing and maintaining contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations, workflow, and data warehousing.
- Technical expertise in CRM configuration, operations, and maintenance, as well as KM integration with digital properties (e.g., Intelligent IVR, Chatbot).
- Expertise in developing Standard Operating Procedures (SOPs) as they relate to Knowledge Management including flagging articles for revision, editing, and approving new content, and auditing existing articles and customer experience.
- Technical writing, data analysis, and strategic planning skills.
- Bachelor's degree in Knowledge Management or related field.
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Contact Center Knowledge Manager
1 month ago
Washington, Washington, D.C., United States Highlight Full timeJob Title: Contact Center Knowledge ManagerHighlight is seeking a highly skilled Knowledge Manager to support a contact center for a federal civilian customer.Responsibilities:Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations, and...
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Knowledge-Based Content Manager
3 weeks ago
Washington, Washington, D.C., United States Contact Government Services, LLC Full timeJob Title: Knowledge-Based Content ManagerWe are seeking a highly skilled Knowledge-Based Content Manager to join our team at Contact Government Services, LLC. As a key member of our organization, you will be responsible for ensuring the accuracy and completeness of all articles in our Knowledge Management (KM) solution.The successful candidate will have a...
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Contact Center Operations Manager
2 days ago
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Cloud Engineer
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Manager, Communications and Knowledge
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Knowledge Manager
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Knowledge Management Specialist
3 days ago
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Senior Knowledge Management Specialist
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SharePoint Administrator/Knowledge Manager
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Knowledge Management Specialist
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Knowledge Management Specialist
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Senior Knowledge Manager
3 weeks ago
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Knowledge Management Specialist
1 month ago
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Knowledge Management Specialist
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Knowledge Management Expert
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Enterprise Knowledge Manager
4 days ago
Washington, Washington, D.C., United States V2X Full timeJob SummaryWe are seeking a highly skilled Enterprise Knowledge Manager to join our team at V2X. The successful candidate will be responsible for creating, developing, implementing, and maintaining an enterprise-wide Knowledge Management program in line with the knowledge management guidance and requirements.Key ResponsibilitiesResearch, identify, validate,...
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Learning and Knowledge Manager
4 days ago
Washington, Washington, D.C., United States International Youth Foundation Full timeJob OverviewThe International Youth Foundation (IYF) is seeking a highly skilled and experienced Learning and Knowledge Manager to join our team. This critical role will be responsible for leading the strategic development and operational execution of the Interagency Gender Working Group (IGWG) focused on promoting gender equality, eliminating gender-based...
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Knowledge Management Specialist
4 weeks ago
Washington, Washington, D.C., United States Amyx Full timeJob Title: Knowledge Management SpecialistAmyx is seeking a highly skilled Knowledge Management Specialist to support our Department of Homeland Security, Science and Technology contract in the Washington DC area.Responsibilities:Develop and maintain SharePoint libraries, information management plans, processes, repositories, and systems.Organize, maintain,...
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Knowledge Management Librarian
1 month ago
Washington, Washington, D.C., United States Dynamics ATS Organic Full timeJob Title: Knowledge Management LibrarianWe are seeking a highly skilled Knowledge Management Librarian to join our team at Dynamics ATS Organic. As a key member of our organization, you will play a critical role in supporting the development and maintenance of our SharePoint library, information management plans, processes, repositories, and systems.Job...
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Cloud Engineer
1 month ago
Washington, Washington, D.C., United States Knowledge Management, Inc. Full timeJob Title: Data Center Cloud EngineerWe are seeking a highly skilled Data Center Cloud Engineer to join our team at Knowledge Management, Inc. This is a unique opportunity to work on a multi-year contract with a leading provider of innovative technology solutions.Job Summary:The Data Center Cloud Engineer will be responsible for overseeing and maintaining...