Technical Support Specialist
5 days ago
Valeo Networks is seeking a highly motivated and self-driven Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities- Provide technical support to customers via phone, email, and on-site visits
- Resolve technical issues related to servers, firewalls, and network infrastructure
- Prioritize and manage support requests to ensure timely resolution
- Collaborate with the technical support team to share knowledge and best practices
- Stay up-to-date with industry trends and technologies to provide innovative solutions
- 3-5 years of experience in technical support or a related field
- Strong Windows troubleshooting and problem-solving skills
- Experience with server troubleshooting and problem-solving
- Knowledge of firewalls and network infrastructure
- Excellent communication and customer service skills
- A competitive compensation package
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company matching contribution
- Professional development assistance and certification reimbursement
- A positive and dynamic work environment
Valeo Networks is a full-service, award-winning Managed Security Services Provider (MSSP) providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. We are committed to delivering exceptional customer service and innovative solutions to our clients.
We are experiencing significant growth and are looking for talented individuals to join our team. If you are a motivated and self-driven individual with a passion for technology, we encourage you to apply.
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