Care Management Specialist

4 days ago


Manhasset, New York, United States Northwell Health Full time
Job Summary

Northwell Health is seeking a skilled Care Management Coordinator to join our team. As a Care Management Coordinator, you will play a critical role in coordinating and participating in activities related to Care Management services to family members and caregivers.

Key Responsibilities
  • Build Rapport and Improve Patient Health: Utilize patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
  • Support Primary Care Team: Provide panel management to decrease the number of patients lost to care, non-compliant in follow-up care or disconnected from primary care. Participate in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
  • Liaise with Healthcare Providers: Act as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
  • Identify and Track Special Populations: Identify and track special populations, including high-risk patients and other populations due for preventive or chronic care services.
  • Close the Loop on Referrals: Use team-based communication strategies to close the loop on referrals, hospital follow-ups, and any outstanding items identified in the patient's care plan. Perform outreach activities in primary care sites, homes, hospitals, and neighborhoods.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1-3 years of relevant experience, required.
  • Preferred Qualifications: Bachelor's or Master's degree in a relevant field strongly preferred. Health home or care management experience strongly preferred. NYS Driver's License strongly preferred.


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