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Client Relationship Specialist

2 months ago

Manhasset, New York, United States Burberry Full time
Client Relationship Specialist Opportunity

Location: United States

Position Type: Permanent

Category: Retail

Job Function: Store - Associate

INTRODUCTION
At Burberry, we believe that creativity unlocks potential.

Our mission is to harness the power of imagination to challenge boundaries and create new opportunities for our employees, clients, and communities.

This guiding principle has been at the heart of Burberry since its inception in 1856 and remains central to our operations today.

We strive to cultivate an environment where creative individuals from diverse backgrounds can flourish, contributing a wide array of skills and experiences to our endeavors.

As a values-driven brand, we are dedicated to being a positive force in the world, shaping the future of sustainable luxury for our customers, driving industry transformation, and supporting our communities.


JOB PURPOSE

The Client Relationship Specialist fosters connections with both new and existing clients of Burberry, delivering a bespoke and elevated experience that drives commercial success.

Reporting to store management, the Specialist will engage and inspire clients by showcasing enthusiasm for the brand, fashion, and luxury items.

As a professional in client engagement and service, the Specialist exhibits a profound understanding of styling and sales.


RESPONSIBILITIES

SALES AND SERVICE
Achieve and surpass individual and store sales targets along with other commercial KPIs.

Utilizing storytelling and a passion for the brand, motivate our clients, cultivating desire and loyalty with each interaction.

Deliver a premium service while demonstrating expertise in products, fashion, and styling.

Guide the Client journey to enhance their experience in-store: Ensure a remarkable first impression; understand your client, be a product and styling authority, and finalize the sale to nurture the client relationship.

Be diligent in following up and providing after-sales services to our clients.

Contribute to the daily operations of the store by upholding high luxury standards in both customer-facing and back-of-house areas, including appropriate product levels and replenishment, assisting with inventory management, markdowns, and stockroom upkeep as needed.

Adhere to company policies, guidelines, and procedures. Utilize visual techniques to maintain visual standards in line with Burberry's guidelines.
Encourage teamwork and a positive work environment.

CLIENT ENGAGEMENT
Establish meaningful connections with Clients.

Work by appointment to offer personalized service and cultivate relationships with our clients to enhance loyalty and drive additional purchases.

Attract new luxury clients to expand the individual and store client portfolio with a commercially focused mindset.

Promote client retention by ensuring regular contact and appropriate follow-up on sales or client inquiries.


PERSONAL PROFILE
A proven history of achieving sales and exceeding targets.
Prior experience in Clienteling.
A strong passion for fashion, art, and culture.
Extensive product knowledge and a solid understanding of retail operations.
Awareness of competitor offerings.
Experience working collaboratively within a team.
Fluency in the local language; proficiency in English is preferred.
Knowledge of additional languages is advantageous.
Exhibits Confidence, Curiosity, Conviction, and Care.
Enjoys being part of a team.
Dynamic, proactive, and self-driven.
Detail-oriented and innovative with a passion for sales.
Assertive with exceptional presentation and communication skills when interacting with clients and colleagues at all levels.
Results-oriented with a commercial perspective.
Flexible, cooperative, and adaptable in approach to work.

MEASURES OF SUCCESS
Individual sales performance and KPIs (Appointments, UPT, ATV & AUR).
Service targets (Guest Experience, Net Promoter Score).
New client acquisition (conversion and retention).
Number of appointments conducted monthly.

FOOTER

Burberry is an Equal Opportunities Employer and treats all applications equally, recruiting solely based on skills and experience.


  • Expected base salary for this role will range between $21.00 and $23.00 per hour at the start of employment. However, the final base salary will be determined on an individual basis considering various factors, including professional skills, knowledge, and experience. This position also includes commission earnings based on sales performance. The Company offers free shares after one year of service, equivalent to 500GBP, according to the terms of the share plan.
  • Burberry provides associates with a comprehensive benefits package, which may include: (i) Medical, Vision, and Dental Insurance, Income Protection, Life and Accidental Death & Dismemberment Insurance, Short-Term and Long-Term Disability, Flexible Spending Account, and Commuter Benefits; (ii) Retirement Plan (401k) with employer matching; (iii) paid time off, including vacation days, sick days, personal days, and paid holidays; (iv) Paid Parental Leave of up to 18 weeks; and (v) other benefits as required by applicable laws.
  • This position is at-will, and the Company reserves the right to adjust base salary and other compensation programs at any time based on individual performance, departmental performance, and market conditions.