Collection Goods Entry Service Management Specialist
4 days ago
About the Role:
We are seeking a highly skilled and experienced Service Management Entry Specialist to join our team at BlueWave Solutions. As a key member of our SE-Service department, you will be responsible for coordinating the correct and timely execution of tasks according to internal guidelines.
Key Responsibilities:
- Planning and Managing the Incoming Goods Department: You will be responsible for overseeing the planning and management of the incoming goods department, ensuring that all tasks are completed efficiently and effectively.
- Leading the Administrative Team: As a leader, you will be responsible for guiding and supporting the administrative team, providing guidance and direction as needed.
- Reporting to Department Management: You will be responsible for reporting to the department management, providing regular updates on the status of tasks and projects.
- Ticket Processing: You will be responsible for processing tickets in a timely and efficient manner, ensuring that all customer inquiries are addressed promptly.
- Creating Unloading Reports: You will be responsible for creating unloading reports, providing detailed information on the status of goods and materials.
- Handling Service Inquiries: You will be responsible for handling service inquiries from customers and partners, providing prompt and effective solutions to their needs.
- Processing Complaints: You will be responsible for processing complaints in a fair and transparent manner, ensuring that all customers are treated with respect and dignity.
- Managing Returns: You will be responsible for managing returns, ensuring that all goods and materials are processed efficiently and effectively.
- Education and Experience: You will need to have successfully completed training as a freight forwarding and logistics services clerk or a comparable commercial education, and have several years of professional experience in a similar position.
- Skills and Qualifications: You will need to have good knowledge of Microsoft Office, commitment, flexibility, and reliability, as well as strong planning and organizational skills and a strong customer service mindset.
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