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Collections Specialist III
1 month ago
The Equipment Finance Collections Specialist III conducts a full range of collection activities on delinquent accounts; addressing customer concerns, negotiating for resolution, and providing a customer-centric approach while mitigating delinquency and losses.
Responsibilities
Outbound/Inbound calls - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters.
Collaboration - Interfaces with other departments and management to mitigate losses, Presents to sales, credit, and leadership team in various meeting monthly.
Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency.
Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures.
Completes required training by established deadlines.Qualifications
Required Qualifications
Bachelor's Degree and 1 year of experience in Collections and/or Call Center Servicing with negotiation experience
OR
High School Diploma/GED and 5 years of experience in Collections and/or Call Center Servicing with negotiation experience
Preferred Qualifications
Late Stage Collections with Loss Mitigation Recovery experience
First Citizens benefits programs are designed to meet our associates where they are in life.
Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be found here.-
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