Customer Service Representative

1 week ago


Portland, Oregon, United States Propark Mobility Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Propark Mobility. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for all patrons.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to all patrons, responding to their needs and resolving any issues in a professional and friendly manner.
  • Cash Handling: Handle cash transactions accurately and efficiently, ensuring that all transactions are processed correctly and securely.
  • Parking Operations: Assist with parking operations, including directing patrons to parking spaces, verifying cash and supplies, and issuing tickets to customers.
  • Exception Handling: Process exception transactions, such as lost tickets or grace period tickets, according to company policy.
  • Shift Management: Complete daily shift paperwork, including recording transactions, vehicles in and out of the facility, and validated tickets.
  • Booth Maintenance: Maintain a clean and orderly cashier booth, free of debris and trash, and ensure that all windows are clean and free of unauthorized posters or decorations.
Requirements
  • Age: Must be at least 18 years old.
  • Education: High school degree preferred.
  • Experience: One year of related experience with cash handling.
  • Communication Skills: Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
  • Driving Skills: Ability to safely drive a standard or automatic transmission vehicle.
  • Work Environment: Ability to work in a fast-paced environment and maintain a professional and friendly demeanor when working with other employees and patrons.
What We Offer
  • Free Parking: Free parking while working at your assigned Propark location(s).
  • Flexible Scheduling: Flexible scheduling to accommodate your needs.
  • Paid Holidays and Wellness: Paid holidays and wellness programs to support your well-being.
  • Employee Assistance Program: Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
  • Benefits Package: Benefits package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance.


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