Service Operations Manager

3 days ago


Grand Rapids, Michigan, United States Tesla Full time
Service Manager Job Description

At Tesla, our Service Managers are the driving force behind our service operation. They embody the spirit of innovation and customer-centricity, delivering an exceptional experience to our customers while managing day-to-day operations and developing team members to reach their full potential.

We seek leaders who share our passion for sustainable energy and want to run a service business that sets the standard for excellence. As a Service Manager, you will be responsible for:

Key Responsibilities
  • Exceed customer expectations by monitoring service trends and developing standards and processes to elevate the overall service experience.
  • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable.
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset.
  • Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers.
Requirements
  • Bachelor's degree or equivalent experience.
  • Prior leadership experience in a service-focused industry; automotive expertise is not required.
  • Experience leading teams and managing a diverse group of roles and responsibilities.
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
  • Experience running complex processes using Lean or other techniques.
  • Valid driver's license required.
Benefits

As a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
  • Family-building, fertility, adoption, and surrogacy benefits.
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • LGBTQ+ care concierge services.
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance.
  • Employee Assistance Program.
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
  • Back-up childcare and parenting support resources.

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance. Weight Loss and Tobacco Cessation Programs. Tesla Babies program. Commuter benefits. Employee discounts and perks program.



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