Operations Manager

2 days ago


Grand Rapids, Michigan, United States GLS US GROUP Full time
About GLS US GROUP

General Logistics Systems (GLS) US GROUP is a leading provider of time-critical package and freight shipping solutions. With over 30 years of experience in Europe and a strong presence in the US market, we offer a unique combination of express parcel, less-than-truckload (LTL), dedicated, and freight brokerage services.

Job Summary

The Operations Supervisor plays a critical role in ensuring the smooth operation of our Depots. This position is responsible for managing all aspects of Depot Operations, including the receipt of parcels and freight, sortation operations, and the timely dispatch of line haul to Hubs.

Key Responsibilities
  • Supervise and coordinate the activities of Package Handlers, Forklift Operators, Scan Operators, Dispatchers, and Field Operations Specialists.
  • Hire, train, and develop staff to ensure excellent performance and compliance with company policies.
  • Validate prior day delivery operations and perform daily and weekly TPC reconciliation processes.
  • Audit all prior day operations for accuracy in settlement totals, hours worked, and labor allocation.
  • Oversee the execution of afternoon and end-of-day reporting functions.
  • Ensure dispatch operations meet expected response service times and handle escalations as needed.
Requirements
  • 3 to 5+ years' experience in a service industry role and/or in a supervisory position.
  • Basic understanding of local, state, and federal employment laws.
  • Exceptional interpersonal communication and relationship-building skills.
  • Outstanding written and verbal communication skills.
  • BASIC to Intermediate understanding of MS Office Suite and general computer system usage.
Work Environment

The Operations Supervisor will work in a mainly office environment but will be required to spend time in warehouse areas, exposed to all weather conditions, noise, fumes, dusts, and odors. While traveling, the person will be exposed to outside weather conditions.

GLS US GROUP is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply and strive to select the best qualified applicant for each position in our organization.


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