Valet Operations Manager

2 weeks ago


Grand Rapids, Michigan, United States Ellis Parking Full time
Operations Manager Job Description

Ellis Parking is seeking a skilled Operations Manager to lead our team and oversee the daily operations of our valet services. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our services, providing exceptional customer experiences, and driving business growth.

Key Responsibilities:
  • Leadership and Management: Oversee a team of supervisors, lead valets, and valets, providing guidance, coaching, and support to ensure excellent service delivery.
  • Customer Service: Ensure that all guests receive exceptional service, responding to their needs and concerns in a timely and professional manner.
  • Operations Management: Manage the daily schedule, ensure adequate staffing, and oversee the smooth operation of our services.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of our team members.
  • Communication: Serve as the primary point of contact for hospital staff and guests, ensuring effective communication and resolving any issues that may arise.
Requirements:
  • Management Experience: 1+ years of experience in a management role, preferably in a customer-facing environment.
  • Customer Service: Excellent customer service skills, with the ability to respond to customer needs and concerns in a professional and timely manner.
  • Education: High school diploma or equivalent required.
  • Age: Must be at least 18 years old.
  • Driving Record: No more than 2 points on driving record.
  • Criminal Background: No prior felonies.
Benefits:
  • Healthcare: Comprehensive healthcare package, including medical, dental, and vision insurance.
  • Paid Time Off: Generous paid time off policy, including vacation and sick leave.
  • 401K: Employer-matched 401K plan.


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