Operations Manager

14 hours ago


Grand Rapids, Michigan, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a skilled Operations Manager to lead our store team in delivering exceptional customer experiences and driving sales growth. As a key member of our store leadership team, you will be responsible for managing store operations, leading a team of sales associates, and ensuring a well-merchandised and well-stocked store environment.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support and participate in truck unloading and stocking processes to ensure efficient and accurate inventory management.
  • Achieve individual and team Key Performance Indicators (KPIs) to drive sales growth and customer satisfaction.
  • Manage visual merchandising standards, including feature space and seasonal layouts, to create an engaging and attractive store environment.
  • Manage and execute inventory management processes, including receiving, stocking, and replenishment.
  • Manage and execute merchandise operations, including sales floor management and customer service.
  • Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
  • Train, observe, and coach team members to achieve results and develop their skills.
  • Interact with customers in a positive and respectful manner, providing solutions and ensuring a high level of customer satisfaction.
Requirements
  • Retail management leadership experience, preferably in a similar role.
  • Ability to remain standing for long periods, move throughout the store, and perform physical tasks such as lifting and bending.
Work Environment
  • Public retail store setting with climate-controlled areas and some outdoor work.

Michaels Stores is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation, please contact our Customer Care team at 1-800-642-4235.


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