Business Operations Manager

5 days ago


Grand Rapids, Michigan, United States Hanger Clinic Full time
About the Role

We are seeking a highly skilled and experienced Business Operations Manager to join our team at Hanger Clinic. As a Business Operations Manager, you will be responsible for leading business operations of multiple clinics, overseeing the day-to-day work of the Office Administrative staff, and interfacing with Revenue Cycle Management.

Key Responsibilities
  • Manage day-to-day clinic operations and administrative staff to ensure achievement of daily, weekly and monthly goals for patient care, sales, revenues, cash and accounts receivable.
  • Establish and maintain relationships with Payor(s) to deliver the highest standards of customer service and customer satisfaction.
  • Oversee overall financial management, planning, systems and controls for the organization.
  • Reviews work to measure meeting of objectives; WIP/CSR, inventory, and fabrication tracking.
  • Maintain quality assurance programs to ensure patient satisfaction with practice services as related to the office staff and clinical documentation.
  • Interface with Hanger functions (real estate, IT, accounting) to address information/service needs.
  • Perform other related project, system and analytical duties as required.
Requirements
  • Associates degree or equivalent work experience. Bachelor degree in accounting, finance and/or healthcare management preferred.
  • Minimum of six years' experience of operations management in a healthcare setting, prefer 8 years in Orthotics and Prosthetics.
  • Minimum 5 years' experience hiring, supervising, training, and coaching others. Supervising/managing experience in a multi-site environment preferred.
  • A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.


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