Operations Manager

4 weeks ago


Grand Rapids, Michigan, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a skilled Operations Manager to lead our team in delivering exceptional customer experiences and driving sales growth. As a key member of our store leadership team, you will be responsible for managing inventory, visual merchandising, and shrinkage, while also providing coaching and development opportunities for our team members.

Key Responsibilities
  • Assist the Store Manager in planning and executing store operations, including scheduling, inventory management, and visual merchandising.
  • Lead and manage a team of sales associates to achieve sales goals and provide exceptional customer service.
  • Manage and execute inventory management processes, including receiving, stocking, and maintaining inventory levels.
  • Develop and implement visual merchandising standards and execute seasonal layouts.
  • Manage and execute shrinkage and safety programs.
  • Train, observe, and coach team members to achieve results and participate in performance management.
  • Interact with customers in a positive and respectful manner, providing solutions and promoting commitment to the organization's vision and values.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
  • Public retail store setting with climate-controlled areas and some outdoor work.
  • Frame shop with glass cutter and heat press.
Benefits

Michaels Stores offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and are committed to diversity and inclusion.


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