Office Manager

3 days ago


Grand Rapids, Michigan, United States Church World Service Full time

About Church World Service

Imagine making a difference in the lives of refugees, asylees, and entrants every day. At Church World Service, our team is dedicated to providing essential services and support to help individuals and families rebuild their lives in the United States.

Job Summary

The Office Manager is a critical role in our Grand Rapids office, responsible for overseeing the day-to-day operations, supervising staff, and ensuring the delivery of high-quality services to our clients.

Key Responsibilities

  • Work closely with staff, volunteers, and community partners to ensure the successful resettlement of refugees and asylees in the Grand Rapids area.
  • Supervise and support a team of staff members, providing guidance and training to ensure excellent service delivery.
  • Collaborate with the Regional Director Northeast to address emergency situations, mediate conflicts, and make recommendations for program improvements.
  • Monitor and manage program budgets, ensuring responsible fiscal administration and compliance with funding requirements.
  • Prepare and submit regular reports to stakeholders, including expense reports, reimbursement requests, and programmatic updates.
  • Conduct regular reviews of client case files to ensure quality service provision and compliance with documentation requirements.
  • Represent Church World Service in the local community, participating in meetings and events as necessary.

Qualifications

  • Experience in program management, planning, and development, with a focus on refugee resettlement and direct social services.
  • Superior written and oral communication skills, with the ability to work effectively with diverse stakeholders.
  • Diplomacy skills and the ability to work cooperatively with a wide range of organizations and government agencies.
  • Ability to handle multiple projects and responsibilities simultaneously, with a high level of computer literacy and proficiency in MS Office.

Education and Experience

  • Bachelor's degree or equivalent work experience in lieu of degree.
  • 6 years' previous work experience with refugee resettlement case management and direct social services, with 2 years' supervisory experience.

Special Requirements

  • Valid driver's license and ability to travel as necessary.
  • Background check and motor vehicle record check required.

Benefits

  • Competitive salary and benefits package, including 403(b) retirement plan, medical, dental, and vision insurance, paid time off, and more.

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