Medical Store Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Medical Store Customer Service Representative to join our team at Norco, Inc.
Job Summary:The Medical Store Customer Service Representative is responsible for providing exceptional customer service to walk-in and phone-in customers, ensuring their needs are met with a high level of satisfaction.
Key Responsibilities:- Provide professional and enthusiastic customer service to customers in a fast-paced environment
- Answer telephone calls promptly and efficiently
- Demonstrate in-depth knowledge of medical products, including placement, availability, price, and use
- Assess customer needs for products or services and provide recommendations
- Educate customers on medical products and services
- Process customer orders and accurately input customer orders into the computer
- Keep the showroom stocked, clean, organized, and presentable
- Perform other tasks as assigned or necessary
- High school graduate or equivalent
- Medical background or experience is a plus
- Excellent customer service skills
- Ability to work with diverse clientele
- Ability to occasionally lift and/or carry objects weighing up to 100 lbs
- Ability to sit, stand, and walk for extended periods of time
- Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position
- Competitive compensation and benefits package
- Employee Stock Ownership Plan (ESOP)
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco, Inc. is an Equal Opportunity/Affirmative Action Employer. We are committed to providing a work environment that is free from discrimination and harassment of any type.
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