Medical Store Customer Service Representative

2 weeks ago


Newport, Oregon, United States Norco, Inc. Full time
Job Title: Medical Store Customer Service Representative

We are seeking a highly skilled and customer-focused Medical Store Customer Service Representative to join our team at Norco, Inc.

Job Summary:

The Medical Store Customer Service Representative is responsible for providing exceptional customer service to walk-in and phone-in customers, ensuring their needs are met with a high level of satisfaction.

Key Responsibilities:
  • Provide professional and enthusiastic customer service to customers in a fast-paced environment
  • Answer telephone calls promptly and efficiently
  • Demonstrate in-depth knowledge of medical products, including placement, availability, price, and use
  • Assess customer needs for products or services and provide recommendations
  • Educate customers on medical products and services
  • Process customer orders and accurately input customer orders into the computer
  • Keep the showroom stocked, clean, organized, and presentable
  • Perform other tasks as assigned or necessary
Requirements:
  • High school graduate or equivalent
  • Medical background or experience is a plus
  • Excellent customer service skills
  • Ability to work with diverse clientele
  • Ability to occasionally lift and/or carry objects weighing up to 100 lbs
  • Ability to sit, stand, and walk for extended periods of time
  • Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position
What We Offer:
  • Competitive compensation and benefits package
  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision, and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employee by Norco
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement
  • 401(k) with Employer Matching
  • Wellness Program
  • Employee Discount on products sold by Norco

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer. We are committed to providing a work environment that is free from discrimination and harassment of any type.



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