Bilingual Customer Service Representative

4 days ago


Newport, Oregon, United States Farmers Insurance - District 24 Full time
Job Overview

Farmers Insurance - District 24 is seeking a detail-oriented and self-motivated individual to fill the role of Bilingual Customer Service Representative. This position involves providing exceptional customer service to current clients and new prospects, as well as supporting agency growth through sales and new business generation.

Key Responsibilities
  • Handle all incoming calls from clients and potential customers, ensuring prompt and professional communication.
  • Process client policy change requests, maintaining accurate records and adhering to underwriting, rating, and compliance requirements.
  • Take and process premium payments from clients, utilizing Microsoft Office programs and multiple computer platforms.
  • Prospect and generate new business through leads and referral sources, leveraging sales and marketing skills.
  • Maintain client relationships through follow-up phone calls and schedule appointments for agents to meet prospective customers.
Requirements
  • Bilingual: English and Spanish is required for effective communication with clients and colleagues.
  • Minimum one (1) year of customer service and/or sales experience in a professional office setting or retail environment.
  • Experience using Microsoft Office programs (Outlook, Word, Excel) and familiarity with multiple computer platforms (Windows, Google, etc.).
  • Previous insurance or banking industry experience is highly preferred.
Benefits
  • Hourly Base Salary + Commission
  • Paid Time Off (PTO)
  • Flexible Schedule
  • Hands-on Training
  • Career Growth Opportunities
  • Mon-Fri Schedule
  • Evenings Off


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