Hotel Guest Service Ambassador

3 weeks ago


Newport, Oregon, United States VIP Hospitality Group Full time
Hotel Guest Service Representative

We are seeking a friendly and customer-oriented individual to join our team as a Guest Service representative. As Guest Service representative, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is enjoyable and memorable.

Responsibilities:
  • Greet guests with a warm and friendly demeanor upon arrival
  • Check-in and check-out guests efficiently and accurately
  • Provide information about hotel amenities, services, and local attractions
  • Handle guest inquiries, requests, and complaints in a professional manner
  • Assist guests with reservations, including room bookings and changes
  • Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
  • Maintain accurate guest records and ensure confidentiality of personal information
  • Process payments and maintain cash handling procedures
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Maintain cleanliness and organization at the front desk area
Requirements:
  • Previous experience in hospitality or customer service is preferred
  • Excellent phone etiquette and knowledge of phone systems
  • Multilingual skills are a plus (ability to communicate effectively in multiple languages)
  • Familiarity with hotel management software is beneficial
  • Strong interpersonal skills and the ability to provide exceptional customer service
  • Ability to handle difficult situations with patience and professionalism
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced environment while maintaining composure

We are a dynamic and customer-focused organization, and we are looking for a talented individual to join our team as a Guest Service representative. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.



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