Medical Store Customer Service Representative

3 weeks ago


Newport, Oregon, United States Norco, Inc. Full time
{"Job Title": "Medical Store Customer Service Representative", "Job Summary": "We are seeking a highly skilled and customer-focused individual to join our Medical Store team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to walk-in and phone-in customers, while also demonstrating in-depth knowledge of our medical products and services.

Responsibilities:

* Greet customers in a professional and enthusiastic manner
* Answer telephone calls promptly and efficiently
* Demonstrate expertise in medical products, including placement, availability, price, and use
* Assess customer needs for products or services and provide recommendations
* Educate patients/clients on medical products and services
* Fit and sell medical products and services to customers
* Process customer orders and accurately input orders into the computer
* Maintain a clean, organized, and presentable showroom
* Perform other tasks as assigned or necessary

Qualifications:

* High school graduate or equivalent
* Medical background/experience is a plus
* Excellent customer service skills
* Ability to work with diverse clientele
* Ability to lift and/or carry objects weighing up to 50 lbs. frequently and occasionally weighing over 100 lbs
* Ability to sit, stand, and walk for extended periods of time
* Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Benefits:

* Competitive compensation and benefits package
* Employee Stock Ownership Plan (ESOP)
* Health, Vision, and Dental Insurance
* Health Savings Account (HSA)
* Medical and Dependent Care Flex Accounts (FSA)
* Life Insurance provided at no cost to employee by Norco
* Supplemental Accident, Disease, and Life Insurance options
* Employee Tuition Reimbursement
* 401(k) with Employer Matching
* Wellness Program
* Employee Discount on products sold by Norco

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer. We are committed to providing a work environment that is free from discrimination and harassment of any type.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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