Pharma Lab IT Support Specialist

4 weeks ago


Durham, North Carolina, United States Katalyst Healthcares & Life Sciences Full time
Pharma Lab IT Support Specialist

Katalyst Healthcares & Life Sciences is seeking a highly skilled Pharma Lab IT Support Specialist to join our team.

Key Responsibilities:
  • Pharma Lab Benchtop Support - Provide end-user computing (EUC) support for laboratory personnel.
  • System Administration - Manage laboratory computers and equipment, ensuring seamless operation and optimal performance.
  • Transition of Service - Assist in the transition of IT services from another supplier, ensuring minimal disruption to laboratory operations.
  • Desktop Support - Offer comprehensive desktop support, including operating system support and customer service.
  • IT Hardware and Software Expertise - Possess extensive knowledge of IT hardware and software, with a strong focus on Microsoft OS and related technologies.
  • Network Troubleshooting - Demonstrate strong knowledge of network troubleshooting and problem-solving skills.
  • Operating System Experience - Have experience with Windows XP, Windows 7, Windows 10, and MS-Office applications suite, with knowledge of Linux a plus.
  • SCCM Patching and Active Directory - Be proficient in SCCM patching, Active Directory, and antivirus tools.
  • Imaging and Deployment - Possess experience in imaging and creating images, as well as Windows 10 deployment.
  • OS Migration - Have experience participating in or leading OS migrations.
  • Customer Service - Demonstrate excellent written and oral communication skills, with a strong customer-service orientation.
  • ITIL Processes and ServiceNow - Understand ITIL processes and ServiceNow, with a focus on delivering exceptional service to customers.

Requirements: A strong understanding of ITIL processes and ServiceNow, with a focus on delivering exceptional service to customers.



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