IT Support Specialist

7 days ago


Durham, North Carolina, United States Optomi Full time
Job Title: Information Technology Support Specialist

Optomi is seeking a skilled IT Support Specialist to join our team in Durham, NC. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:
  • Provide Tier II software and hardware support via telephone, email, instant message, remote control tool, or onsite.
  • Diagnose and resolve incidents using documented procedures and checklists.
  • Enter all incoming incidents and requests into the ticket management system, documenting detailed and accurate troubleshooting steps and instructions.
  • Perform workarounds as appropriate if incident cannot be resolved and/or root cause unknown.
  • Configure, troubleshoot, and resolve basic remote access issues.
Requirements:
  • High School Diploma or GED and 2 years experience in a Call Center/Help Desk/Service Desk environment.
  • Professional demeanor, strong customer relations skills.
  • Proven analytical, troubleshooting, and problem-solving abilities.
  • Basic understanding of IP networking concepts, troubleshooting, and diagnostics.
  • Basic knowledge of Active Directory.
  • Basic understanding of web technologies and components.
  • Intermediate knowledge of MS Windows, MS Outlook, Internet Explorer, and MS Office applications.
  • Intermediate knowledge of LAN/WAN networking and remote access technologies.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


  • Durham, North Carolina, United States Brand It, inc. Full time

    Job OverviewBrand It, Inc. is on the lookout for an Administrative Professional to enhance our operational efficiency. As a dynamic and innovative advertising firm, we thrive on the contributions of our support staff across various functions.The ideal candidate will possess strong attention to detail and exceptional multitasking abilities, with a keen...


  • Durham, North Carolina, United States Brand It, inc. Full time

    Job OverviewBrand It, Inc. is currently in search of an Administrative Professional to ensure our operations run seamlessly. As a dynamic and vibrant small enterprise, we depend on our support staff to excel in various functions.The ideal candidate will possess a keen eye for detail and demonstrate exceptional multitasking abilities, with a keen interest in...


  • Durham, North Carolina, United States Brand It, inc. Full time

    Job OverviewBrand It, Inc. is looking for an Administrative Professional to ensure our operations run efficiently. As a dynamic and engaging small business, we rely heavily on our support staff to handle various tasks across the organization.The ideal candidate will possess strong attention to detail and exceptional multitasking abilities, with a keen...


  • Durham, North Carolina, United States ALTA IT Services Full time

    Job OverviewFINANCIAL OPERATIONS SPECIALISTALTA IT Services is seeking a dedicated Financial Operations Specialist to join a healthcare-focused non-profit organization. This role will provide essential financial administrative support to the organization's affiliate accounting firm. This full-time, exempt position will report directly to the CEO and will...


  • Durham, North Carolina, United States Strata Clean Energy Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Strata Clean Energy. As an IT Support Specialist, you will provide critical IT support to our remote projects and operating solar sites, ensuring that our staff can access the sites physically and remotely.Key ResponsibilitiesAssist network and systems administrators with...


  • Durham, North Carolina, United States Fidelity TalentSource LLC Full time

    {"title": "Regional Support Specialist", "content": "Job SummaryFidelity TalentSource LLC is seeking a skilled Regional Support Specialist to join our team. As a Regional Support Specialist, you will provide end-user support for technologies such as computers, monitors, printers, phones, accessories, and audio/visual equipment. Your primary responsibility...


  • Durham, North Carolina, United States Durham Public Schools Full time

    Position Overview:We are seeking a dedicated and organized Administrative Support Specialist to join our team at Durham Public Schools. This role is essential in providing clerical and secretarial assistance to ensure smooth operations within the educational environment.Key Responsibilities:1. Perform a variety of administrative tasks to support school...


  • Durham, North Carolina, United States NC Farm Bureau Full time

    Client Support SpecialistWe are seeking a dedicated client support specialist to become a vital part of our team at NC Farm Bureau. If you have a passion for assisting others, resolving issues, and providing outstanding client experiences, this position is an excellent fit for you.Compensation:$37,000Key Responsibilities:Evaluate client feedback to pinpoint...


  • Durham, North Carolina, United States Durham Public Schools Full time

    Position Title:Educational Support SpecialistRole Overview:The Educational Support Specialist plays a crucial role in assisting educators in delivering high-quality instruction and fostering an engaging learning environment. This position is essential for supporting students' educational needs and enhancing their overall academic experience.Key...


  • Durham, North Carolina, United States Durham Public Schools Full time

    Position Title:Educational Support SpecialistJob Overview:The Educational Support Specialist plays a crucial role in enhancing the learning experience for students by providing targeted assistance in various educational settings. This position is designed for individuals who are passionate about fostering academic growth and supporting instructional...


  • Durham, North Carolina, United States Apex Systems Full time

    **Job Summary**Apex Systems is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to our clients in the Durham, NC area.**Key Responsibilities:****Hardware Support:** Repair, test, image, and clean PC's, laptops, monitors, printers, and other related...


  • Durham, North Carolina, United States Stefanini Group Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Stefanini Group. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide hardware and software support...


  • Durham, North Carolina, United States Triangleglobalhealth Full time

    Client Support SpecialistCompany: TriangleglobalhealthOverviewAs a Client Support Specialist, you will be the representative of Triangleglobalhealth, playing a crucial role in our mission to enhance the well-being of our clients. Your primary responsibility will be to deliver friendly, courteous, and efficient service, ensuring that our clients have a...


  • Durham, North Carolina, United States Fidelity TalentSource LLC Full time

    About the RoleFidelity TalentSource LLC is seeking a skilled Regional Support Specialist to join our team. As a Regional Support Specialist, you will provide end-user support for technologies such as computers, monitors, printers, phones, accessories, and audio/visual equipment.Key ResponsibilitiesDeploy computers to end-users and ensure all applications and...


  • Durham, North Carolina, United States Fidelity TalentSource LLC Full time

    About the RoleFidelity TalentSource LLC is seeking a skilled Regional Support Specialist to join our team. As a Regional Support Specialist, you will provide end-user support for technologies such as computers, monitors, printers, phones, accessories, and audio/visual equipment.Key ResponsibilitiesDeploy computers to end-users and ensure all applications and...


  • Durham, North Carolina, United States OE Enterprises, Inc. Full time

    Job OverviewPosition Summary: OE Enterprises, Inc. is a dedicated non-profit organization with a rich history of over 50 years in supporting individuals with disabilities throughout North Carolina. The Employment Support Specialist will play a crucial role in assisting individuals with disabilities to secure and sustain competitive employment opportunities....


  • Durham, North Carolina, United States Durham Public Schools Full time

    Position Overview:This role is dedicated to supporting exceptional children through effective spoken language facilitation. The specialist will play a crucial part in enhancing communication skills and fostering an inclusive learning environment.Key Responsibilities:1. Provide individualized language support to students with diverse needs.2. Collaborate with...


  • Durham, North Carolina, United States AA2IT Full time

    Job SummaryWe are seeking a highly motivated and experienced professional to join our team at AA2IT as a Customer Support Specialist. This role will be responsible for providing exceptional support to our clients in a fast-paced greenhouse environment.Key ResponsibilitiesAssist in the setup and execution of research studies in the greenhouseProvide basic...


  • Durham, North Carolina, United States Durham Public Schools Full time

    Position Type: Classified Educational Support Staff/Instructional Assistant Role Overview: The Educational Support Specialist plays a crucial role in assisting educators in delivering high-quality instruction and fostering a positive learning environment. Key Responsibilities: - Support classroom activities and assist in the implementation of instructional...


  • Durham, North Carolina, United States Ability Builders ABA Co Full time

    Ability Builders ABA Co: Autism Support SpecialistAre you looking for a rewarding career where you can make a significant difference in the lives of children diagnosed with autism?Ability Builders ABA Co is seeking compassionate and dedicated Autism Support Specialists to join our team of professionals committed to enhancing the lives of these children.Key...