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Pharma Lab IT Support Specialist

2 months ago


Durham, North Carolina, United States Katalyst Healthcares & Life Sciences Full time
Job Title: Pharma Lab IT Support Specialist

Katalyst Healthcares & Life Sciences is seeking a highly skilled Pharma Lab IT Support Specialist to join our team.

Responsibilities:
  • Pharma Lab Benchtop Support - End user computing (EUC) and system administration for Lab computers and equipment.
  • System Administration - Ensure the smooth operation of Lab computers and equipment, including desktop support, operating systems support, and customer service.
  • Transition of Service - Experience in transitioning service from another supplier is essential.
  • IT Support - Provide excellent IT support, including desktop support, operating systems support, and customer service.
  • Technical Expertise - Strong knowledge of IT hardware and software, including Microsoft OS and related technologies, and experience with Lab computers and equipment support.
  • Network Troubleshooting - Extensive knowledge of network troubleshooting and strong problem-solving skills.
  • Operating System Support - Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite, and knowledge of Linux a plus.
  • Patching and Imaging - Proficient with SCCM Patching, Active directory, Antivirus tools, and imaging and creating images.
  • Windows 10 Deployment - Experience in Windows 10 deployment and participating or leading an OS migration.
  • Customer Service - Excellent written and oral communication skills, strong customer-service orientation, and understanding of customer service and service delivery.
  • ITIL and ServiceNow - Understanding of ITIL processes and ServiceNow.

Requirements: A strong background in IT, excellent communication skills, and the ability to work in a fast-paced environment.