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Pharma Lab IT Support Specialist

2 months ago

Durham, North Carolina, United States Katalyst Healthcares & Life Sciences Full time
Job Title: Pharma Lab IT Support Specialist

Katalyst Healthcares & Life Sciences is seeking a highly skilled Pharma Lab IT Support Specialist to join our team.

Responsibilities:
  • Pharma Lab Benchtop Support - Provide end-user computing (EUC) support for laboratory staff.
  • System Administration - Manage laboratory computers and equipment, ensuring smooth operation and minimal downtime.
  • Transition of Service - Assist in transitioning services from another supplier, ensuring a seamless handover.
  • Desktop Support - Provide technical assistance for laboratory staff, resolving hardware and software issues.
  • Operating System Support - Offer support for Microsoft operating systems and related technologies.
  • Customer Service - Deliver exceptional customer service, responding to queries and resolving issues promptly.
Requirements:
  • Technical Expertise - Possess extensive knowledge of IT hardware and software, with a strong focus on Microsoft operating systems and related technologies.
  • Experience - Have experience in transitioning services from another supplier, with a proven track record of success.
  • Soft Skills - Demonstrate excellent written and oral communication skills, with a strong customer-service orientation.
  • ITIL Processes - Understand ITIL processes and ServiceNow, with the ability to apply this knowledge in a laboratory setting.

Katalyst Healthcares & Life Sciences offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.