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Customer Experience Specialist

2 months ago

Naperville, Illinois, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused Team Member to join our team at JOANN. As a Team Member, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

Key Responsibilities

HEARTS

  • Provide exceptional customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
  • Engage with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.

HANDS

  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner.
  • Lift, place, and arrange items on shelves and racks, and maintain a high level of productivity and close attention to detail.
  • Stock shelves accurately according to planogram and maintain high standards throughout the sales floor.

MINDS

  • Proactively drive sales through product knowledge, suggestive selling, and innovative merchandising.
  • Work to minimize shrink in the store by following proper policies and procedures.
  • Involve customers in store activities such as Education Classes and Custom Framing.

INSPIRE

  • Assist other Team Members with tasks to ensure the team exceeds expectations set by Store Management.
  • Work with Store Management and other Team Members on projects in a friendly and professional manner.
  • Assist with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Physical Demands

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.

Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period. Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year.

Benefits

  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.