Customer Experience Specialist
3 weeks ago
The Key Holder is a vital member of our store team, responsible for delivering exceptional customer experiences and driving sales through advanced product knowledge and innovative merchandising.
Key Responsibilities- Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Product Knowledge: Process customer transactions at the cutting counter and cash register in an efficient and friendly manner. Lift boxes from the truck and receiving area, place and arrange items on shelves and racks.
- Sales Floor Management: Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance.
- Team Collaboration: Work closely with Store Management to identify key tasks and assist in delegating them to Team Members. Collaborate with other Team Members or store management on projects in a professional manner.
- Education: High School Diploma or equivalent
- Experience: 1+ years of supervisory experience in a customer-centric environment
- Availability: Part-time status requires availability that meets the needs of the store. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week.
- Medical, Dental, and Vision benefit plans
- Company-paid life insurance
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount
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Customer Experience Specialist
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Service Advisor
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Customer Service Representative
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