Customer Service Representative

3 weeks ago


Naperville, Illinois, United States Girl Scouts of Greater Chicago and Northwest Indiana Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist at the Girl Scouts of Greater Chicago and Northwest Indiana.

This role is a great opportunity to work with a mission-driven organization that focuses on helping girls build courage, confidence, and character.

As a Customer Care Specialist, you will be responsible for providing excellent customer service to our members and visitors in our Greene Wood office.

You will also be responsible for ringing shop sales, restocking merchandise, creating in-store displays, and order fulfillment for online retail sales.

Additionally, you will answer incoming calls and emails, perform office duties such as ordering office supplies, scanning checks, and processing data, and provide backup support to other Customer Care Specialists as needed.

We offer a comprehensive benefits package, including health, dental, and vision insurance, a 403(b) retirement plan, and paid time off.

Our office is a casual and collaborative environment, and we offer the option to work hybrid if applicable.

If you are a team player who is passionate about providing excellent customer service and working with a mission-driven organization, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide excellent customer service to members and visitors in our Greene Wood office
  • Ring shop sales, restock merchandise, and create in-store displays
  • Answer incoming calls and emails
  • Perform office duties such as ordering office supplies, scanning checks, and processing data
  • Provide backup support to other Customer Care Specialists as needed

Requirements:

  • Customer service and/or retail experience
  • Able to learn and apply case management system in Salesforce
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Outlook, Teams, Word, and Excel
  • Valid driver's license and reliable transportation

Perks and Benefits:

  • Comprehensive benefits package, including health, dental, and vision insurance
  • 403(b) retirement plan
  • Paid time off
  • Casual and collaborative work environment
  • Option to work hybrid if applicable


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