Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions, and recommending the right solutions.
Key Responsibilities- Provide excellent customer service to wholesale and retail customers, answering their questions and recommending products and services.
- Work closely with customers to determine their needs and provide solutions that meet their requirements.
- Process sales transactions accurately and consistently with company policies and procedures.
- Assist customers in person and over the phone, providing product information and recommendations.
- Build productive relationships with customers, understanding their needs and preferences.
- Stay up-to-date with product features and maintain high-quality visual standards of products and store.
- Meet sales goals and objectives, while consistently delivering excellent customer service.
- Must be at least 18 years old.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to tint paint consistent with customer color requests.
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint-related products.
- Have previous work experience operating tinting and mixing equipment.
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