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Airport Customer Service Representative
2 months ago
Global Parking Systems LLC specializes in the administration of parking facilities, valet operations, and shuttle services at various airports nationwide.
Our commitment to excellence and integrity drives us to deliver the highest standard of service across all our parking locations.
Starting Pay:
$18/hr
PRIMARY RESPONSIBILITIES
Core Function: Customer Service Associates are tasked with ensuring exceptional customer service during interactions with clients.
- Professionally welcomes and assists airport guests at the loading area, providing help with luggage, information, and directions related to our services and airport operations.
- Coordinates with Dispatch and/or Supervisors regarding operational matters and service facilitation for travelers.
- Ensures orderly queuing and boards passengers following established procedures.
- Facilitates timely bus rotations by utilizing effective passenger queuing techniques.
- Maintains clear communication with patrons, offering timely updates and information.
- Completes reports concerning the type of assistance rendered.
- Performs additional duties as assigned.
MINIMUM QUALIFICATIONS
Requirements: To successfully perform this role, an individual must be capable of executing each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Education: High School Diploma or an equivalent combination of experience and education.
Work Availability: Shift requirements may vary based on the hiring needs of the location. Availability for 2nd shift, 3rd shift, and/or weekends may be necessary.
License: A valid state-issued driver's license is required, along with a current address and acceptable driving record, if driving a company vehicle or conducting company business is expected.
Language Proficiency: Ability to read, write, and interpret the English language. Capable of effectively presenting information in one-on-one and small group settings to customers, clients, supervisors, and other employees.
Reasoning Skills: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Capable of addressing problems involving a few concrete variables in standardized situations.
Adaptability: Adjusts to changes in the work environment; able to manage change, delays, or unexpected events.
Judgment: Demonstrates sound and accurate judgment.
Work Environment: The characteristics of the work environment described here are representative of those an employee may encounter while performing essential functions. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
- The noise level in the work environment is typically moderate to loud.
- Exposure to vehicle emissions is moderate to high.
- Exposure to extreme temperatures is moderate to high.
- The work environment is subject to various weather conditions, including precipitation and wind.
- Exposure to bright sunlight and nighttime working conditions is high.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle objects, tools, or controls, and reach with hands and arms. Specific vision abilities required by this job include close vision. The employee must occasionally lift and/or move up to 50 pounds.
Global Parking Systems LLC is an equal opportunity/affirmative action employer.
Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.
