Seasonal Customer Service Representative
1 week ago
Enterprise Mobility Inc is seeking a Seasonal Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental experience, and promoting our brand values.
Responsibilities:- Provide superior customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Process rental returns, ensuring accurate completion of transactions and adherence to company policies.
- Assist customers with transportation to the airport terminal, providing information on rental charges and services.
- Identify and address customer satisfaction and dissatisfaction, documenting feedback for quality improvement.
- Discreetly inspect vehicles for damage, completing damage/loss reports as necessary.
- Verify vehicle movement to the proper lot location, ensuring efficient traffic flow and lot organization.
- Understand and apply company policies, procedures, and quality standards in all interactions with customers.
- High School Diploma or equivalent required.
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- Basic level experience and understanding of a PC and Microsoft Office Products required.
- Ability to work in a fast-paced environment, providing excellent customer service in a team-oriented setting.
- Competitive hourly rate.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Enterprise Mobility Inc is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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