Airport Representative
2 weeks ago
Overview
Envoy Air is seeking a skilled and customer-focused individual to join our team as an Airport Agent. As a key member of our operations team, you will play a critical role in ensuring the smooth and efficient handling of passenger check-in, ticketing, and baggage services.
Responsibilities
- Provide exceptional customer service to passengers, responding to their queries and resolving issues in a timely and professional manner.
- Operate reservation and ticketing software to manage passenger itineraries, issue boarding passes, and process fees.
- Collaborate with internal teams to ensure accurate processing of passenger information and timely flight departures.
- Work in a fast-paced environment, handling multiple tasks and priorities while maintaining a high level of productivity and accuracy.
- May be required to work in the Baggage Service Office, tracking baggage and responding to passenger inquiries.
Qualifications
- High school diploma or equivalent required; some college or relevant experience preferred.
- Valid driver's license and ability to work rotating shifts, including days, overnights, weekends, and holidays.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to lift, bend, and carry bags weighing up to 75 pounds.
- Authorized to work in the United States without sponsorship.
What We Offer
- Competitive hourly rate of $17.32.
- Opportunities for career growth and development within a stable and secure airline.
- Comprehensive health and life benefits (subject to location).
- Employee flight privileges within the American Airlines global network.
Envoy Air is an Equal Opportunity Employer
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