Customer Service Representative

2 months ago


KailuaKona, Hawaii, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Kona Airport location. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and efficient rental experience.

Key Responsibilities
  • Customer Service: Provide friendly, efficient, and superior customer service to our customers, utilizing company-approved sales and service techniques.
  • Rental Process: Facilitate the rental process, verifying and documenting all necessary driver information to ensure a timely and efficient rental experience.
  • Issue Resolution: Pleasantly handle and resolve customer questions, comments, and complaints in a fair and equitable manner.
  • Counter Management: Maintain the appearance of rental counters and customer areas, ensuring a neat, orderly, and safe condition.
  • Queue Management: Assist customers within the queue to minimize wait time and provide efficient service.
Requirements
  • Must be at least 18 years old.
  • High school diploma or G.E.D. equivalent preferred.
  • Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work a flexible full-time schedule, including weekends and holidays.


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