Rental Agent

2 months ago

KailuaKona, Hawaii, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Kona Airport location. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and efficient rental experience.

Key Responsibilities
  • Customer Interaction: Make eye contact and greet all customers, identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
  • Answering Customer Questions: Answer customer questions and provide assistance based on each customer's needs and requests, by brand.
  • Rental Process: Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
  • Counter Service: Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Communication: Answer telephone in a friendly, helpful and prompt manner.
  • Issue Resolution: Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Store Maintenance: Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
  • Queue Management: Assist customers within the queue to minimize any wait time and provide the most efficient service possible.
Requirements
  • Must be at least 18 years old.
  • High school diploma or G.E.D. equivalent preferred.
  • Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work a flexible full-time schedule including weekends and holidays.

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