Customer Service Representative

2 weeks ago


KailuaKona HI USA, United States Enterprise Mobility Inc Full time
Customer Service Agent

Enterprise Mobility Inc is seeking a highly skilled and customer-focused Customer Service Agent to join our team at the Kona Airport (KOA) Alamo location. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient rental experience for our customers.

Key Responsibilities:
  • Provide superior customer service, responding to customer inquiries and resolving issues in a fair and equitable manner.
  • Facilitate the rental process, verifying and documenting all necessary driver information to ensure a timely and efficient rental experience.
  • Work collaboratively with colleagues to maintain a clean and organized rental counter and customer area.
  • Assist customers with directions, maps, and local area information to enhance their overall experience.
  • Answer telephone calls in a friendly and helpful manner, providing accurate information and resolving customer concerns.
Requirements:
  • Must be at least 18 years old.
  • High school diploma or G.E.D. equivalent preferred.
  • Valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol related conviction on driving record in the past 5 years.
  • Able to work a flexible full-time schedule, including weekends and holidays.

Enterprise Mobility Inc is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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