Customer Service Representative for Kona Airport Enterprise Rent-A-Car
1 week ago
We are seeking a highly skilled and customer-focused Customer Assistance Representative to join our team at the Kona Airport location. As a key member of our team, you will provide exceptional customer service, support internal and external customers, and contribute to the success of our business.
Key Responsibilities- Provide high-level customer service through face-to-face interactions, phone calls, and email support.
- Assist customers with their rental needs, including answering questions, resolving issues, and providing information.
- Manage incoming and outgoing calls, including callback management and A/Rs.
- Process returns, check-ins, and exit kiosk transactions.
- Effectively market the company and its services to customers.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
- Must be at least 18 years old.
- High school diploma or G.E.D. equivalent preferred.
- Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work a 40-hour week, 2:00 PM-10:30 PM shift, which includes weekends and holidays.
- Competitive hourly rate of $21.00.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
- A comprehensive benefits package, including health insurance, life insurance, dental insurance, vision insurance, and retirement savings plan.
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