Airport Representative
3 days ago
Overview
Envoy Air is seeking a skilled and customer-focused individual to join our team as an Airport Agent. As a key member of our operations team, you will play a critical role in ensuring the smooth and efficient handling of passenger travel.
Responsibilities
Key responsibilities of this role include:
- Providing exceptional customer service to passengers, responding to their queries and resolving any issues in a timely and professional manner.
- Using reservation and ticketing software to manage passenger itineraries, issue boarding passes, and process payments.
- Collaborating with internal teams to ensure accurate processing of passenger information and timely flight departures.
- Listening to passenger concerns and resolving issues in accordance with company policies and procedures.
- Working in the Baggage Service Office to track baggage and respond to passenger inquiries.
Qualifications
To be successful in this role, you will need:
- A minimum age of 18 and a high school diploma or equivalent.
- A valid, unexpired, and unsuspended driver's license.
- The ability to work rotating shifts, including days, overnights, weekends, and holidays.
- Flexibility to work additional hours with short notice when operationally necessary.
- The ability to lift and move bags weighing up to 75 pounds.
- Excellent communication and customer service skills.
- The ability to work with computers and learn new software.
- Fluent English language skills.
- Authorization to work in the United States without sponsorship.
What We Offer
As an Airport Agent with Envoy Air, you will enjoy a range of benefits, including:
- Competitive pay rate of $17.32 per hour.
- Opportunities for training and development to advance your career.
- Comprehensive health and life benefits.
Envoy Air is an Equal Opportunity Employer
We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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