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Automotive Service Consultant

2 months ago

Morton Grove, Illinois, United States Audi Morton Grove Full time
Job Summary

Audi Morton Grove is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As a key member of our service department, this individual will play a crucial role in ensuring a seamless and positive experience for our clients.

Key Responsibilities
  • Customer Interaction
    • Meet and greet customers, assessing their automotive service needs and providing exceptional customer service.
    • Listen attentively to customer concerns and document vehicle symptoms accurately.
    • Communicate effectively with customers regarding recommended services, providing clear and concise information.
  • Service Coordination
    • Coordinate with service technicians to ensure timely completion of repairs, maintaining open communication with customers throughout the process.
    • Schedule appointments and manage the service department's workload efficiently.
  • Administrative Tasks
    • Maintain accurate and organized records of customer interactions and transactions.
    • Collaborate with other team members to achieve service department goals and objectives.
Requirements
  • Previous experience as an Automotive Service Advisor is preferred.
  • Strong knowledge of automotive systems and repairs.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a commitment to providing exceptional service.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficient in computer systems and software used in automotive service.
  • Strong organizational and multitasking abilities.
  • Team player with a positive attitude.
Benefits
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off.
  • Ongoing training and development opportunities.