Customer Service Manager

2 weeks ago


Springfield Massachusetts, United States Blackhawk Network Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Customer Service team at Blackhawk Network. As a Team Lead, you will be responsible for leading a team of Customer Service Representatives and providing guidance and support to ensure exceptional customer experiences.

Key Responsibilities
  • Lead and motivate a team of Customer Service Representatives to achieve business objectives and provide exceptional customer experiences.
  • Develop and implement processes to improve customer satisfaction, efficiency, and productivity.
  • Collaborate with cross-functional teams to launch new programs and initiatives.
  • Provide coaching and feedback to team members to improve performance and achieve business objectives.
  • Manage and maintain accurate records and reports to track team performance and customer feedback.
Requirements
  • High School Diploma or equivalent.
  • Excellent analytical, problem-solving skills, and multitasking abilities.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Microsoft Office Basic-Intermediate Knowledge.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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