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Customer Service Representative

2 months ago

Massachusetts, United States Citizens Full time
{"title": "Customer Service Representative", "content": "

Deliver Exceptional Customer Service

As a Customer Service Representative at Citizens, you will be the face of our bank, providing personalized service to our customers and helping them achieve their financial goals. You will be responsible for greeting customers, answering their questions, and providing solutions to their financial needs.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including cashing checks, processing withdrawals and deposits, and handling customer payments.
  • Recommend and refer products and services to customers, helping them to achieve their financial goals.
  • Work collaboratively with the branch team to achieve sales and service goals.
  • Stay up-to-date on bank products and services, providing accurate information to customers and responding to their questions.

Requirements:

  • High school degree or equivalent required.
  • Minimum of 1 year of customer service experience, preferably in a banking or financial services environment.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with a focus on providing excellent customer service.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A collaborative and supportive work environment.
", "lang_code": "en-US"}