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Sales and Customer Service Manager
2 months ago
We are seeking a highly motivated and experienced Sales and Customer Service Manager to join our team at Massage Envy Shrewsbury. As a Sales Supervisor, you will play a key role in promoting the growth of our clinic by selling client wellness memberships and coordinating a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.
Key Responsibilities- Drive membership sales and promote retail sales to help the location move more people forward in their wellness journeys.
- Support an amazing experience for members and guests by assisting with the daily operations of the front desk staff and maintaining a clean, safe, and therapeutic environment for everyone.
- Guide the sales and customer service team to positively resolve customer challenges and support a strong workplace culture where all employees feel valued and connected to the mission.
- Minimum of 6 months of proven sales results and experience in customer service.
- Ability to motivate, coach, influence, and inspire team members to achieve goals and prioritize work effectively.
- Strong problem-solving skills and ability to think on your feet to resolve conflicts and bring people to compromise.
- Excellent communication and interpersonal skills to build trust and confidence with employees, members, and guests.
- A dynamic and energizing work environment where you'll be consistently challenged and supported.
- Supervisor and sales training and development to help you grow our clinic and support your team.
- A healthy compensation plan that rewards your hard work and a culture of care that inspires you to be your best.
