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Field Service Technician

4 weeks ago

Eden Prairie, Minnesota, United States Twin Cities Siding Professionals Full time
Job Title: Field Technician

At Twin Cities Siding Professionals, we are seeking a highly skilled and motivated Field Technician to join our team. As a Field Technician, you will be responsible for installing, repairing, and maintaining various equipment and systems in homes and businesses.

Key Responsibilities:
  • Customer Engagement: Meet with customers to assess their needs and provide solutions to ensure their satisfaction.
  • Installation and Testing: Install new equipment and conduct thorough tests to ensure optimal functionality.
  • Client Education: Educate customers on the proper use and maintenance of their home systems and equipment.
  • Maintenance and Support: Provide routine maintenance and exceptional customer support, addressing any inquiries or concerns.
  • Problem Diagnosis and Solutions: Diagnose equipment issues and develop effective solutions for repairs.
  • Parts Ordering: Order necessary parts for repairs to ensure timely service.
  • Documentation: Complete detailed reports and maintain accurate records of all services performed.
  • Issue Explanation: Clearly explain equipment issues and repair processes to customers.
  • Relationship Building: Build and maintain strong relationships with customers to enhance their experience and satisfaction.
  • Proactive Inspections: Utilize the Inspection Report process to proactively identify and address potential issues.
  • Inventory Management: Maintain an accurate account of all materials and equipment on hand.
  • Contract Coordination: Collaborate with the Production Specialist to prepare contracts for customers.
  • Service Promotion: Explain the benefits of subscription services to homeowners to enhance customer loyalty.
  • Customer Interaction: Provide peace of mind with every customer interaction, ensuring a positive experience.
Qualifications:
  • Technical Skills: Proven ability to install, repair, service, test, and troubleshoot various equipment.
  • Flexibility: Willingness to work flexible hours and adapt to changing schedules.
  • Communication Skills: Excellent communication, interpersonal, and diagnostic skills to effectively interact with customers.
  • Equipment Knowledge: Strong working knowledge of the equipment required for the job.
  • Independence: Ability to work independently with minimal supervision.
  • Physical Requirements: Must meet the physical demands of the job, including bending, lifting heavy equipment, and working in confined spaces.
  • Transportation: Valid driver's license and reliable transportation are required.
  • Time Management: Ability to effectively manage time and prioritize tasks to ensure timely service delivery.

Twin Cities Siding Professionals is committed to providing a safe and healthy work environment for our employees, customers, and others. As a condition of employment, all applicants who are offered employment with TCSP will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws.