Service Logistics Coordinator
2 months ago
We are seeking a highly skilled Service Logistics Coordinator to join our team at The Fountain Group. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.
Key Responsibilities:- Respond to and resolve customer requests in a timely and professional manner, including processing orders, quotations, and requests for service.
- Conduct and post Field Service Engineer's physical inventory results, ensuring accuracy and attention to detail.
- Evaluate and process purchase orders and scope of work, ensuring compliance with company policies and procedures.
- Execute daily/weekly reports on unshipped items, KPIs, returns, drop shipments, and back-order status, ensuring timely resolution of issues.
- Provide accurate information and options regarding parts availability, ensuring customer satisfaction.
- Work collaboratively with other departments to find solutions for internal and external customers, demonstrating a high level of customer service.
- Follow established service quality standards, meeting processing times and follow-up actions in accordance with departmental standards.
- Apply DBS principles, create and document standard work, and continuously improve processes.
- Conduct effective training to new hires, team members, and adhere to departmental processes.
- Provide administrative support to management, as required.
- 2 years of experience in a heavy volume Call Center and Customer Service role.
- Proficient in MS Office (Excel, Word, PowerPoint, and Visio), with experience in SFDC and Oracle preferred.
- Ability to work in a fast-paced environment, with repetitive typing, considerable interaction on the telephone, and regular viewing of multiple computer monitors.
- Excellence in Customer Service, with a high sense of urgency.
- Accuracy in performing all functions of this position.
- Strong phone, verbal, and email communication skills, with active listening.
- High attention to detail, follow-up, multi-tasking, and conflict resolution.
- Understanding of the goals and objectives of the Team, Department, and Company.
- Demonstration of a high level of integrity, commitment, and dependability.
- Strong work ethic and a high level of self-accountability and dependability.
- Ability to work independently and as part of a team.
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Service Logistics Coordinator
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Redwood City, California, United States TalentBurst Full timeJob Title: Service Logistics CoordinatorAt TalentBurst, we are seeking a highly skilled and motivated Service Logistics Coordinator to join our team. This role will be responsible for interacting with customers in a fast-paced call center environment, providing them with information to address their requests regarding quotations, orders, products, and...
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Service Logistics Coordinator
4 weeks ago
Redwood City, California, United States The Fountain Group Full timeJob Description:The Service Logistics Coordinator plays a vital role in our team, interacting with customers in a fast-paced call center environment. This position requires a high level of customer service, providing accurate information to address requests regarding quotations, orders, products, and services.Key Responsibilities:Respond to and resolve...
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Service Logistics Coordinator
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